Privacy Policy

Introduction

N&A Heating & Cooling ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website naheatingcooling.com (the "Site") or use our services.

We value your trust and strive to be transparent about our data practices. Please read this Privacy Policy carefully. By accessing or using our Site or services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website (such as contact or service request forms)
• Subscribe to our newsletter
• Request a quote or schedule a service
• Participate in surveys or promotions
• Contact us via email, phone, or social media

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Mailing address
• Service location address
• Information about your HVAC system
• Service history and preferences

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on those pages
• Referring website addresses
• Geographic location (city and province level)

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill your service requests
• Communicate with you about appointments, services, promotions, and events
• Send you technical notices, updates, and administrative messages
• Respond to your comments, questions, and customer service requests
• Understand how visitors use our Site to improve user experience
• Develop new products, services, and features
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Protect the rights, property, and safety of our company, customers, and others

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Site. Cookies help us provide you with a better experience when you browse our Site and allow us to improve our services.

The types of cookies we use include:

• Essential Cookies: These cookies are necessary for the Site to function properly and cannot be switched off in our systems.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site.
• Functional Cookies: These cookies enable the Site to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies may be set through our Site by our advertising partners to build a profile of your interests.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.

Disclosure of Your Information

We may share your personal information with:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your Rights

Under Canadian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request that your personal information be corrected if it is inaccurate
• Request that we delete your personal information (subject to certain exceptions)
• Withdraw your consent to the processing of your personal information
• Lodge a complaint with the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

Third-Party Links

Our Site may contain links to third-party websites and services. We have no control over the content, privacy policies, or practices of any third-party site or service. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

Compliance with Canadian Privacy Laws

This Privacy Policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. We are committed to the principles of accountability, identifying purposes, consent, limiting collection, limiting use, disclosure and retention, accuracy, safeguards, openness, individual access, and challenging compliance.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: