Accessibility Policy

N&A Heating & Cooling is committed to ensuring digital accessibility for people of all abilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards to achieve this.

Our website strives to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1). These guidelines explain how to make web content more accessible to people with a wide array of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Our website includes the following accessibility features:

• Text Resizing: Users can adjust the text size using our accessibility menu or browser controls.
• Color Scheme Options: We offer multiple color schemes including high contrast, dark mode, and reduced blue light options.
• Focus Indicators: Enhanced focus indicators help keyboard users navigate the site.
• Reduced Motion: Animation controls allow users to reduce or disable animations.
• Keyboard Navigation: All features are accessible via keyboard.
• Screen Reader Support: Content is structured for screen readers with appropriate ARIA attributes and semantic HTML.
• Alternative Text: Images have descriptive alternative text.
• Skip to Content: A skip navigation link allows keyboard users to bypass repetitive navigation.

Our accessibility menu can be accessed via the button in the bottom left corner of every page.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

N&A Heating & Cooling's website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

We are continuously working to improve our level of conformance through regular testing and remediation.

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or would like to request information in an alternative format, please contact us:

• Email: accessibility@naheatingcooling.com
• Phone: (613) 555-1234
• Mail: N&A Heating & Cooling, 123 Main Street, Ottawa, ON K1A 1A1

We aim to respond to feedback within 2 business days.

N&A Heating & Cooling's website is regularly tested using a combination of automated testing tools and manual testing with assistive technologies. Our assessment methodology includes:

• Automated scanning for common accessibility issues
• Manual testing with screen readers (including NVDA and VoiceOver)
• Keyboard-only navigation testing
• Testing with different display sizes and zoom levels
• Color contrast verification

We work to remediate issues according to their impact on users and the difficulty of implementation. Priority is given to issues that significantly impact the ability of users with disabilities to access our content and services.

For additional information about web accessibility, we recommend the following resources:

• Web Content Accessibility Guidelines (WCAG)
• W3C Web Accessibility Initiative (WAI)
• AccessibilityOz Resources